XS Foof (2.5ft)

Frequently Asked Questions (FAQ)

Q:  What exactly is a Foof Chair?
A:  A Foof Chair is a frameless, bean bag-shaped chair that engulfs you in a fluffy, soothing cushion of foam.  It's so soft and relaxing, the family will fight over who gets to use it!  Take a nap, read a book, do homework, or watch TV in your Foof Chair.  From kids to college students, moms and dads, a Foof Chair is perfect for everyone!

Q:  What is a Foof Chair made out of? A:  Foof Chairs are filled with soft, comfy shredded couch cushion foam (urethane foam) that's long-lasting for endless comfort.  Fluff up your Foof Chair and it expands like new every time, then sit down and sink into unexplainable comfort.  With our huge selection of 6 high-quality fabrics and over 50 colors, there's plenty to choose from!

Q:  How do your prices compare to other retailers?
A:  The manufacturer initiated what's called a Minimum Retail Price Policy, stating that no retailer can sell a Foof product for less than a certain amount.  What is that amount?  Check our prices and see!  Almost all of our Foof products are sold at the absolute bare minimum price allowable by the manufacturer, so you're getting the lowest price on the internet.  But if you find a lower price, or another retailer is offering incentives, we're more than happy to pricematch or add that incentive to your order.

Q:  Why should I order from PoofChairs.com? A:  PoofChairs.com has been online since 2000 and is the oldest, most trusted seller of Foof Chairs on the internet today!  Heck, we've been selling them since they were called Poof Chairs.  With our trusted reputation, a fast 100% hacker-free encrypted checkout, and the lowest prices on the internet, why shop anywhere else?  When you buy your Foof Chair from us, you're buying from the best!

Q:  Do you offer a warranty?
A:  There is a one-year warranty against rips and tears in the seam.  If your cover comes apart, just let us know and we'll replace it...free!

Q:  How are the Foof Chairs shipped? A:  They are shipped free via UPS Ground from Grand Rapids, MI in a 21" x 21" x 24" box.  The chairs are vacuum compressed to reduce size for easier shipment.  Shipping is free, but if you live in AK, HI, Canada, FPO/APO, or Internationally, please email us for a shipping quote.

Q:  How long does it take for an order to ship?
A:  Most orders ship out in 10 business days (2 weeks).  All orders are custom made and shipped by the manufacturer.  Foof Chairs cannot always be kept in stock due to the wide variations in sizes, colors, fabrics, and choice of inner liner.  With hundreds of orders coming in every day, the manufacturer cannot keep thousands of Foof Chairs in all colors, sizes, fabrics, and with or without the inner liner.  There just isn't enough room!

Some orders can be delayed longer than 10 business days due to fabrics running out of stock at the plant, or adding embroidery to your order.

Q:  How do I clean my Foof Chair?
A:  All fabrics are machine-washable and feature a double-zipper for added safety.  If you add an inner liner, which 95% of customers do, then you can remove the cover and wash it.  Otherwise, the foam is directly inside the cover and therefore the cover cannot be removed.

Q:  Is it safe to use my credit card at PoofChairs.com?
A:  Authorize.net provides PoofChairs.com with a powerful 128-bit encryption gateway, which is the highest level of industry-standard encryption for all credit card information.  Your information is always secure, hacker-safe, and tested daily.  You can feel 100% safe that your credit card information is secure when ordering from PoofChairs.com.

Q:  When will my credit card be charged?
A:  Most internet retailers charge your card when the item is shipped.  Since Foof Chairs are custom made, your card is charged immediately upon purchase.  By the time you get your statement, you still may not have your Foof Chair yet.  Please remember that it takes about 10 business days to make and ship an order, plus delivery time.

Q:  I want to use a check, cash, money order, or purchase order to place my order.  How do I do this?
A:  Use the mail-in order form or fax us at 260-572-3140.

Q:  What is your refund policy?
A:  If the product arrives and is defective (damaged from shipping, etc), we will have a replacement cover sent out to you for free.  If you want to return a product for any reason other than it being defective, there is a 20% restocking fee due to the high costs of shipping, and the manufacturer's restocking fee it charges to its retailers.  This means that if you are unsatisfied with the product, you can return it, but only 80% of the purchase price will be refunded.  You also have to pay to have these shipped back to the manufacturer, and you must do so yourself using any courier you'd like.  We can arrange for a UPS pickup.